Serge Bosque is a Senior Principal Technology Support Engineer at Epicor, where they lead problem identification and provide expert guidance for escalated cases, prioritizing customer satisfaction and process improvement. With extensive experience in technology support, they have contributed to knowledge creation and management, process enhancement, and mentoring new colleagues. Prior to their current role, they held various positions at Epicor Software, CDFi, Groupe Casino, and Defitech, focusing on system administration, software development, and application support. Serge holds a Higher Diploma in Information Technology and a Master's in International Logistics & Transport.
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