Michael Mapfumo is an experienced IT professional currently serving as an IT Support Specialist at Loyal Source Government Services and as a Technical Support Lead at Asurion. Since January 2023, Michael has been managing and resolving complex technical issues, particularly focusing on mobile network tower-related problems. Previously, at AlarmClub Security, Michael achieved a remarkable 96.7% success rate in resolving technical issues through effective problem identification and troubleshooting. Additionally, Michael has a background as a Data Research Analyst at Webhelp, where insights were gathered from customer support data to improve service. Michael's educational credentials include a Full Stack Web Development degree from 4Geeks Academy and an Associate's degree in Cinematography and Film/Video Production from SAE Institute, along with a Computing and Information Systems Certificate from Speciss College.
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