Vivien Chen is the Head of Services Greater China at Eppendorf, where they lead various customer and technical service functions. Previously, they served as the Head of Customer Excellence for China & Hong Kong at Merck KGaA from 2016 to 2017 and held a managerial role at Sigma Aldrich from 2006 to 2016, focusing on customer and sales services. Vivien earned a Bachelor's degree in Biochemistry from Shanghai Jiao Tong University in 1991. Known for their strong analytical skills and leadership abilities, they excel at starting new ventures and problem-solving.
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