H Khan is an accomplished professional with extensive experience in global product support engineering and operations. Currently serving as Managed Operations Lead at Epsilon since May 2018, H Khan excels in managing critical incident escalations, enhancing customer product support processes, and collaborating with engineering teams to optimize the Agility Loyalty product. Previously, as a Senior Product Support Analyst, H Khan was responsible for architecting cloud-based infrastructure solutions and demonstrated proficiency in various AWS services. Earlier roles include Technical Lead at Mindtree, specializing in AWS cloud environments for web applications, and Network Administrator at Dev Information Technology Limited, focused on server administration and user account management. H Khan holds a B.Sc. in Electronics & Computer Science from Gulbarga University.
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