Mark Erbele

Mark Erbele is currently the Chief Customer Officer at EQS Group, where they drive data-driven transformations in customer success and revenue growth. Previously, they served as the Senior Vice President of Customer Success and Customer Experience at BioRender, and in various leadership roles at Convergys, including leading customer experience consulting across the Asia Pacific region. Mark's career began at a VC-backed customer-care startup, which was sold to Convergys. They have a strong track record in establishing strategic partnerships and building high-performing teams globally, contributing to significant revenue increases and enhanced customer satisfaction. Mark continues their education at the University of North Dakota.