Equinix
Carol Ho is an experienced customer success and account management professional with a strong background in the technology sector. Currently serving as a Customer Success Manager at Equinix since 2019, Carol Ho oversees complex customer installations and fosters relationships across various levels within the account portfolio. Previously held roles include Customer Service Manager at IPC Systems, Inc. and Lead Support Account Manager at Citrix, where responsibilities involved managing client interactions, enhancing service delivery, and identifying revenue opportunities. Earlier in career, Carol Ho worked at IBM as a Coordinating Admin Specialist, focusing on bid management for various accounts. Carol Ho holds a Master's degree in Master of Business Systems and dual Bachelor's degrees in Business Management and Business Marketing from Monash University.
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Equinix
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Equinix connects the world’s leading businesses to their customers, employees and partners inside the most interconnected data centers. In 50+ markets across five continents, Equinix is where companies come together to realize new opportunities and accelerate their business, IT and cloud strategies. In a digital economy where enterprise business models are increasingly interdependent, interconnection is essential to success. Equinix operates the only global interconnection platform, sparking new opportunities that are only possible when companies come together.