Carol Ho

Carol Ho is an experienced customer success and account management professional with a strong background in the technology sector. Currently serving as a Customer Success Manager at Equinix since 2019, Carol Ho oversees complex customer installations and fosters relationships across various levels within the account portfolio. Previously held roles include Customer Service Manager at IPC Systems, Inc. and Lead Support Account Manager at Citrix, where responsibilities involved managing client interactions, enhancing service delivery, and identifying revenue opportunities. Earlier in career, Carol Ho worked at IBM as a Coordinating Admin Specialist, focusing on bid management for various accounts. Carol Ho holds a Master's degree in Master of Business Systems and dual Bachelor's degrees in Business Management and Business Marketing from Monash University.