Ivan Cheung is a seasoned professional with a diverse background in customer success and information technology service management. Currently serving as a Customer Success Manager at Equinix since July 2021, Ivan previously held the position of Information Technology Service Delivery Manager at Fubon Bank from October 2019 to July 2021, where responsibilities included incident and problem management, IT asset management, and vendor management. Ivan's earlier experience at Equinix from March 2011 to September 2019 encompassed roles as Customer Success Manager and Senior Field Engineer, delivering customer onboarding support and leading Tier 1 IT support in a global network data center. Ivan Cheung earned a Bachelor's degree in Physics with Astronomy from The University of Manchester from 2006 to 2010.
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