James Alden is a Senior Director of Global Customer Service Delivery at Equinix, where they lead efforts to enhance customer service through expert project and stakeholder management. With a strong background in project delivery, James has orchestrated complex business and technology transformations, ensuring alignment with objectives and stakeholder value. Prior to Equinix, they held key roles at Penguin Random House, BT, and Jaguar, where they developed project scopes, managed teams, and oversaw significant budgets. Their expertise includes risk management and compliance, alongside a commitment to pushing the boundaries of service excellence.
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