Jonathan T. has over 12 years of professional experience in IT management, focusing on end-user infrastructure technologies and supporting Windows Desktop Enterprise systems. They have held leadership roles at organizations such as the Toronto Transit Commission and Hudson's Bay, and are currently the Director of IT Enterprise Applications - Service Management at Equinix. Additionally, Jonathan possesses extensive experience in ITIL processes, project management, and vendor management, and holds an ITIL v3 Foundation Practitioner certification. Jonathan earned a Bachelor's degree from Queen's University, a Master's degree from The George Washington University, and participated in a program at Harvard Business School Executive Education.
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