Marc Riesenberg is a seasoned professional in customer experience and analytics, currently serving as the Manager of Commercial and Customer Analytics at Equinix since June 2022, where the focus is on integrating customer data to enhance business outcomes. Previously, as Customer Experience Program Manager at F5 Networks from May 2018 to June 2022, Marc established a Customer Experience practice to support digital transformation through human-centered design and strategic research. Additional roles include Advisory Board Member for Rutgers' Customer Experience program, Director of Marketing at Coding With Kids, and Associate Vice President at Bridgepoint Education, where significant contributions were made to customer experience KPIs and brand strategy development. Early career experience includes serving as Internet Production Manager at Road Runner Sports. Marc holds a BA in Psychology from Ashford University.
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