Mark Williams possesses extensive experience in operations and customer service across various sectors. Currently serving as the Assistant Manager of IBX Operations at Equinix since September 2025, Mark has previously held significant roles such as Operational Excellence Manager and Head of Customer Service at efficy, along with Customer Support Manager at Oodrive. Mark's background includes a tenure as Technical Support Manager EMEA at Genetec, and an IT Operations Project Manager (Consultant) position at Societe Generale Equipment Finance. Additional experience includes leadership roles at Google where Mark was Tech Lead/Manager EMEA and Systems Administrator across several teams, as well as positions at DoubleClick as Systems Engineer and Systems Administrator. Recently, Mark completed an Executive MBA in Business Administration and Management at the London School of Business and Finance.
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