Nelson Mendonça

Nelson Mendonça is a seasoned Information Technology and Customer Care Executive currently serving as the Sr. Director of Service Management at Equinix Managed Solutions. With extensive experience in datacenter operations and IT mission-critical services management, Nelson previously held the role of Sr. Director of Managed Services at Equinix Brasil from 2006 to 2024. They began their career as a Technical Support Analyst at Escola 24 horas in 2000 and progressed through various roles, including Operations Manager at AMT Internet Security & DataCenter. Nelson's educational background includes executive programs from prestigious institutions such as Kellogg School of Management and MIT, and they are also the author of four books in Brazil focused on GNU/Linux and IT security.