Raphael Ferrari

Raphael Ferrari is an experienced leader in quality assurance and customer experience, currently serving as the Head of Quality Assurance for Global Customer Support at Equinix since July 2023, where a 14 percentage point increase in global customer satisfaction has been achieved. Previously, as the Regional Head of Customer Success at GoStudent, operational success was established across multiple Latin American countries, exceeding cross-selling targets by 22 percentage points. In prior roles at Gympass, Mutant, Dotz, and Claro Brasil, significant improvements in operational efficiency, customer engagement, and cost reduction were consistently delivered. Raphael holds a Certificate in Strategy Execution from Harvard Business School, alongside postgraduate and bachelor's degrees in Strategic Services Management and Marketing, respectively.