Ritesh Lal is a CRM expert with over 19 years of experience across various industries, including Telecom, Finance, and Healthcare. Currently a Senior Software Engineer at Equinix since 2022, they previously held senior positions at companies like Nityo Infotech and Cognizant Technology Solutions, where they excelled in managing projects and coordinating teams. Ritesh holds an MS in Advanced Networking and Telecommunications from I2IT and a Bachelor of Engineering in Electronics and Telecommunications from Amravati University. Their expertise lies in Salesforce and Siebel, with a strong focus on integrating AI into CRM solutions to enhance business performance and customer satisfaction.
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