For growing B2B SaaS software companies who have between 100 and 500 employees, Equinox is the leading provider of 24/7 live chat teams for technical support that drastically increases quality while spending less. 

We serve as an extension of the in-house teams and deliver the same or better quality at a reduced cost. 

Unlike outsourced body shops, we have high-quality, dedicated and software - agnostic technical teams that only work with B2B SaaS companies. 

Our results have enabled a company to save $1M a year, while improving support quality and lead generation. 

- We cover the hours you don't. 
- We take responsibility for the support you want us to. 
- We scale our resources within 24 hours to match your requirements. 
- We take ownership of your customers for the resolution of their queries.
- 90+ CSAT | Live Dashboards | 7+ Metrics Tracked at 4 Levels each | Regular Training Sessions

Equinox Agents

The office at 3100 W Ray Rd serves as a collaborative hub for leadership and innovation in the tech industry.

3100 W Ray Rd

Piyush Parikh

This department focuses on interpreting and analyzing data to support decision-making processes.

Data Analysis

This department provides strategic direction and oversight for the organization.

Executive Leadership

This department focuses on providing technical expertise and support for various projects and systems.

Technical Services

This department manages recruitment, employee relations, and overall workforce development.

Equinox Agents

Org chart

Teams

Data Analysis

Executive Leadership

Technical Services

Human Resources

Offices

Equinox Agents

Org chart

Teams

Data Analysis

Executive Leadership

Technical Services

Human Resources

Offices

Related companies