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Mike M.

Lead Manager, Enterprise Customer Experience

Mike M. is an accomplished professional with extensive experience in digital product management and customer experience leadership. Currently serving as Lead Manager of Enterprise Customer Experience at Equitable, Mike previously held key roles at State Farm, where significant initiatives were led to enhance customer engagement on statefarm.com and drive digital transformation. Prior to State Farm, Mike managed digital marketing portfolios at Ally Financial Inc. and drove e-commerce strategies for GMAC's international operations. Mike's career began at FedEx Services, where leadership in software development and marketing yielded substantial revenue and operational benefits. An MBA in Marketing and Finance from the University of Florida complements an earlier Bachelor's in Communications and Political Science from Baker University, alongside executive education in leadership effectiveness.

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