Shannon Colson is an experienced professional currently serving as the Individual Retirement Quality Control Lead at Equitable since January 2021, where responsibilities include performing quality review scoring on CSR voice and chat interactions and responding to legal and formal complaint inquiries. Previously, Shannon held roles as Individual Retirement Quality Lead and Senior Customer Service Representative within the Retirement Service Solutions team. Prior to Equitable, Shannon worked as a Textbooks Associate at University Book Exchange Inc., focusing on retail sales, customer service, and data entry. Additionally, Shannon contributed to social media efforts for The Black Sheep at East Carolina University. Shannon holds a Bachelor of Arts in English Language and Literature from East Carolina University, earned in 2020.
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