Shannon Itzo is a skilled Business Analyst and Certified Salesforce Administrator with extensive experience in Salesforce CRM management. Since January 2020, Shannon has been part of the Business Intelligence Team at Equitable, overseeing over 100 users. Prior experience includes serving as Manager Sales Support at AXA since March 2016, where responsibilities encompass managing the Wholesale Life Insurance instance of Salesforce.com in the US. Additionally, from August 2007 to March 2016, Shannon held various roles at AXA US, including Lead Associate in Metrics, where significant contributions to process improvements and departmental efficiency were made. Shannon's educational background includes completion of high school at Bristol Eastern High School.
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