Tiera Austin

Tiera Austin is an experienced product manager and client services professional with a strong background in the insurance and benefits industry. Currently serving as Product Manager II at Equitable since April 2021, Tiera prepares detailed Dental and Vision Network reporting and collaborates with external partners on provider agreements. Previously, at Mutual of Omaha, Tiera excelled as a Client Services Manager, addressing policyholder inquiries and enhancing customer service recovery. Tiera's prior roles include Employee Benefits Specialist at The Capital Group, focusing on client relationship management, and Associate Account Manager followed by Group Database Analyst at Kaiser Permanente, where responsibilities included database management and quality assurance. Tiera's educational background includes studies in Business Management at Kansas State University and Bellevue University, along with a high school diploma from Omaha North High School.