Ricardo Silva

Ricardo Silva is an international and multicultural professional with eight years of experience in the tourism industry, specializing in exceptional customer experiences at notable theme parks and luxury hospitality brands. With over four years in remote work focused on BPOs and SaaS companies, they have held roles as Operations Manager and Customer Success Manager, developing strategic thinking, process optimization, and a client-centric mindset. Currently, as the Head of Customer Success at Equus Software, Ricardo leads cross-functional teams to enhance customer satisfaction metrics and strengthen relationships with key accounts. Their academic background includes studies in Computer Engineering Technology from Escola Secundária de Silves and IT Engineering from Faculdade de Ciências e Tecnologia da Universidade Nova de Lisboa, complemented by fluency in multiple languages including Portuguese, Spanish, French, and English.