Thays Vidal

Thays Vidal is a CX Team Leader and Senior Support Analyst at Erbon Software Brasil since January 2021, providing daily assistance to clients regarding the use and updates of Erbon Software and other integrations. Previous experience includes roles as Operations Analyst - Customer Success at Omnibees Distribuição e Marketing Hoteleiro, where data analysis and process improvements were implemented, and as Supervisor at Omnibees, focusing on training the hospitality service team. Thays has also held positions in commercial negotiations at Zarpo Viagens S.A and managed customer service operations at e-HTL Viagens Online. Thays Vidal holds a degree in Event Management from HOTEC and a Technologist degree in Tourism Management from ETEC.