The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to 24 million Texas customers.

Energy

ERCOT

ERCOT's headquarters in Austin, TX, United States

This department is responsible for managing customer accounts and ensuring client satisfaction through effective communication and support.

Account Management

The Information Technology and Support team at ERCOT is responsible for maintaining and enhancing the organization's technological infrastructure and applications. This team ensures the reliability and performance of critical systems that manage electric power flow, provides production support, develops and integrates innovative IT solutions, and safeguards data through cyber security measures. Additionally, they facilitate seamless hardware and software support for users, ensuring efficient operations across the organization.

Information Technology and Support

The Engineering and Technical Services team at ERCOT is responsible for planning, analyzing, and optimizing the electric power transmission system to ensure reliability and efficiency across Texas. This team collaborates on the development of innovative solutions for grid management, integrates large load connections, and conducts in-depth studies on power system operations to support informed decision-making and compliance with regulatory standards. Their expertise in various engineering fields facilitates the seamless flow of electricity to millions of customers while addressing the evolving challenges of the energy market.

Engineering and Technical Services

The Financial and Market Operations team at ERCOT is responsible for overseeing the financial aspects of the electric market, including settlement processes, resource adequacy planning, and market credit management. They analyze and report financial data to ensure operational efficiency and regulatory compliance, while collaborating with various stakeholders to optimize market performance and reliability for Texas' electric customers.

Financial and Market Operations

This department oversees and optimizes operational processes and engineering functions to ensure efficiency and effectiveness in service delivery.

Operations Management

This department focuses on the development, support, and coordination of grid-related applications and market solutions.

Grid Operations

The Leadership Team at ERCOT is responsible for strategic decision-making and oversight of the organization’s operations, ensuring the reliable delivery of electric power across Texas. This team comprises executives from various domains, including system planning, finance, compliance, and human resources, who collaborate to establish policies, manage risks, and engage with stakeholders to enhance system efficiency and reliability. Their collective expertise drives initiatives that support both operational excellence and compliance with regulatory standards, playing a crucial role in the resilience of Texas's power grid.

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Other teams

Information Technology and Support

Engineering and Technical Services

Financial and Market Operations

Operations Management

Grid Operations

Leadership Team