Opal James

Opal James has a diverse work experience in customer service and hospitality. They started their career at Gates Medical Center as a Receptionist in 2014 and worked there until 2016. In 2016, they joined Cardiff Hotel & Spa as a Trainee and stayed there until 2018. Opal then worked as a Guest Service Agent at Sea Bell Resort for a few months in 2018. In 2019, they moved to Alorica Jamaica as a Customer Service Specialist and worked there until mid-2020. Currently, Opal is working at Ergeon as a Junior Customer Service Representative, starting in 2021.

Opal James has obtained an Associate's degree in Hotel and Restaurant Management from Heart College of Hospitality Services, which they attended from 2020 to 2022. Prior to that, in 2019, Opal completed a certificate program in Customer Service and Administrative Assistant at Rockfort Heart Academy.

Opal's educational journey also includes attending the Heart College of Hospitality Services from 2016 to 2018, although specific degree and field of study information is not provided for this period.

In terms of certifications, Opal obtained the Team Jamaica Certified certification from Tpdco in 2017. Additionally, they completed Employability Skills Training, offered by Red Stripe in association with HEART Trust NTA, although the specific year of completion is not mentioned.

There is also a mention of Opal attending Caribbean Correspondence School, where they obtained CXCs, however, the specific timeframe for this educational experience is not provided.