Mike Bateson

Mike Bateson is a seasoned professional with extensive experience in customer care and complaint handling. Currently serving as a Customer Care Liaison at ERGO Group AG since April 2024, Mike previously held the position of Senior Complaints Handler at Aetna, where responsibilities included managing complex international complaints and advocating for customer-centric solutions. Prior to Aetna, Mike worked as a Complaint and Audit Consultant at Lloyds Banking Group, focusing on root cause analysis and regulatory compliance in complaint processes. Earlier in his career, Mike served as a Private Banking Manager at NatWest, where Mike managed a portfolio of private clients and successfully drove income growth through cross-selling financial products.