Stephan Otto is a seasoned professional with extensive experience in customer onboarding, digital transformation, and business development. Currently serving as the Lead Customer Onboarding and Customer Portal & ERGO App at ERGO Group AG since April 2020, Stephan leads innovation and ideation management while overseeing an omnichannel distribution strategy. As a co-founder of Zwiwa UG, and previously as a project manager focused on hybrid customer models, Stephan has a solid foundation in entrepreneurship and operational program management. With a PhD from the University of Bayreuth, Stephan has also contributed to academia as a research associate and guest lecturer, where the focus includes firm-customer interactions and innovation in the retail sector. Additionally, freelance work from June 2014 to December 2019 bolstered Stephan's broad expertise across various clients.
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