William Cramer

William Cramer serves as the ServiceNow Platform Owner at Ergo since January 2018, where responsibilities include overseeing development, deployment, administration, and automation of the ServiceNow platform, ensuring alignment with ITIL practices and business goals. Previously, William held various roles at Ergo, including Senior Product Development Manager and Account Delivery Manager, leading teams in delivering managed services and managing complex infrastructure. Prior experience includes positions at AXA Insurance Ireland as Senior Desktop and Network Support, at Kinnarps UK Ltd as an IT Consultant focused on wireless networking and remote working systems, and at Lawray Partnership as an Architectural Technician. William holds an HND in Architectural Design Technology from Cardiff University and has a background in information systems and support.