Alex Thorne is an accomplished professional with extensive experience in telecommunications, currently serving as the Director of Business Operations at Ericsson since April 2010. In this role, Alex oversees the Operations Code Red program, focusing on crew deployment and efficiency control, while also developing teams to enhance operational consistency. Previous positions include Major Incident Manager and GSM Emergency Recovery Escalation Leader at Ericsson, as well as Sr. Manager of Emergency Recovery at Nortel, providing critical support for GSM customers globally. Early career experience includes roles at BCI Communications and Bell Mobility, where Alex was instrumental in new product introductions and network engineering. Alex holds degrees in Computer Engineering and Electrical Engineering from Niagara College, Ontario, Canada.
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