Amol Darak is an ITIL-Certified Service Delivery Leader with over 24 years of experience in the telecom industry, specializing in operations, client engagement, and service excellence. They have held various roles, including Service Delivery Manager at Ericsson India Ltd since 2016, overseeing end-to-end support services for BSS and PCRF domains. Amol’s previous experience includes roles as a Solution Architect at Ericsson, a telecom consultant at Infosys, and an engineer at Reliance Communications and Idea Cellular. They hold a degree in Electronics and Telecommunications from Govt College of Engineering Aurangabad.
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