Anna Tkach is a seasoned professional in telecommunications with a strong focus on service delivery and technical support. Currently serving as a Service Delivery Manager at Ericsson since April 2023, Anna oversees customer support contract implementation and ensures compliance with Service Level Agreements (SLAs). Previously, Anna held positions as a VoIP Engineer at Укртелеком, a CS Core Engineer at Vodafone Ukraine, and a System Administrator at Kyiv Regional Administration. Anna's academic background includes a Bachelor's and a Master's degree in Telecommunications from the State University of Telecommunications in Kyiv, achieving a high academic standing.
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