Arul Kumar Ak is a Major Incident Manager at Ericsson, specializing in the management of high-impact incidents within the telecom industry since 2022. With prior experience as a Pre Post Sales Engineer and Assistant Area Sales Manager at Hettich India Pvt. Ltd. from 2018 to 2021, Arul demonstrated expertise in business development, technical support, and stakeholder engagement. Educated at Dhirajlal Gandhi College of Technology, Arul holds a Bachelor's degree in Mechanical Engineering, complemented by a solid foundation in communication and customer relationship management.
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