Arun Vats is currently working as a Change Manager at Ericsson Global Services, where they oversee quality reviews and coordinate change requests with suppliers and Delivery Managers to minimize service disruptions for end-users. They have chaired the Global Change Advisory Board meetings to discuss and approve high-risk change requests. Previously, Arun spent four years as an SA&D Coordinator at IBM GTS, ensuring an efficient flow of processes across multiple accounts, and also served as a Tech Lead at IBM Daksh, providing support to front-line agents. Arun began their career at Hughes BPO as a Technical Support Associate and holds an MBA in Human Resource Management from Symbiosis Centre for Distance Learning, along with further education in Artificial Intelligence.
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