Bhavna Kaur

Bhavna Kaur is an accomplished support professional at Ericsson since January 2022, bringing prior experience as a customer service representative at Walmart and a system engineer at Infosys. At Infosys, Bhavna developed a web booking application and tested multilingual support for web applications using Selenium, while also enhancing team morale through presentations and events. During the tenure at Walmart, Bhavna improved customer satisfaction by 10% through attentive service and optimized product displays, also training new hires to enhance customer experiences. Bhavna holds a Master's degree in Electrical and Computer Engineering from the University of Ottawa and a Bachelor's degree in Electronics and Communications Engineering from Guru Nanak Dev Engineering College, along with training as a Junior Data Analyst from NPower.