Biswajit Basak is a Senior Solutions Architect at Ericsson, bringing over 10 years of expertise in IT Service Management, supported by an ITIL® Foundation certificate. Previously, they worked as an Information Technology Service Management Consultant at Atos Syntel and as an IT Service Management Consultant at ITC Infotech. Biswajit also served as a Senior Software Consultant at Next Generation Technocom Pvt. Ltd. They hold a Bachelor of Technology in Computer Science from West Bengal University of Technology.
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