Brijesh Kumar is a System-wide Solution Architect at Ericsson with considerable experience in IT Service Management and ServiceNow consultation. They have a strong background in requirements analysis, project management, and technical solution design, having led multiple ITSM implementations and contributed to roadmap discussions for future developments. Prior roles include positions at Dell, IBM, and BMC Software, where they managed technical teams and delivered complex IT solutions. Brijesh earned a B.Tech in Computer Science and Engineering from Uttar Pradesh Technical University.
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