Carl Yates is the Lead Service Designer at Ericsson and the Co-founder of uMore, an AI-powered mental well-being startup. Currently, Carl is responsible for driving service design and innovation, leveraging years of experience across diverse industries including telecommunications and product design. Before joining Ericsson, Carl served as a Senior UX/Product Designer at Arm and held significant roles at Honeywell and Vodafone, where they shaped leading mobile broadband products. Carl holds an MA in User Experience Design from Kingston University and an MBA from The Open University, reflecting a strong foundation in both design and business strategy.
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