Chao Yuan is a Packet Core Customer Engagement Leader at 爱立信, where they drive new deployment and customer engagement projects from a technical standpoint and perform troubleshooting. They have previously served as a GPD vEPC Technical Instructor and Senior Packet Core Tier2 Support Engineer at Ericsson, gaining extensive experience in customer support and network operations. Chao also worked as a Support Engineer at Microsoft, providing technical support for Office 365 and Exchange. They hold a Master's degree in Computer Software Engineering from Nanjing University.
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