Daniel Alonso is a Service Delivery Manager for Three Ireland at Ericsson, where they interface with customers to ensure the delivery of support contracts. With a strong background in service delivery processes, Daniel served as an Ericsson Certified Experience Service Delivery Manager from 2014 to 2021, managing customer expectations and satisfaction across various roles, including positions with Vodafone. Daniel holds a degree in Telecommunications Engineering from Universidad de Alcalá, completed in 1997, and continues their education at Retamar.
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