David Phelps is a Systems Engineer/Architect at Ericsson, responsible for Systems Engineering and Architecture for Verizon's Network Voice Response Products. With over 20 years of experience in voice and data protocols, David has designed, developed, and delivered telecom grade contact center platforms generating significant product revenues. Prior to their current role, David held positions such as Principal Engineer at Verizon and Senior Systems Analyst at Trawick and Associates. David earned a Bachelor's Degree in Electrical and Electronics Engineering from Cornell University, a Master's Degree in Control and Communications from California State Polytechnic University-Pomona, and a Graduate Certificate in Telecommunications Management from The University of Dallas.
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