Dheeraj Sachdeva is a seasoned professional with over 10 years of experience in IT processes, specializing in Incident, Problem, and Change management alongside Continuous Service Improvement (CSI). Dheeraj has worked with global teams and managed vendor and stakeholder relationships in complex environments. They held various roles at Ericsson, including Subject Matter Expert and Ops Lead, and also contributed at Bharti Airtel and Orange Business Services as an Incident Manager and Service Desk Specialist. Currently, Dheeraj is pursuing an ITIL Service Operations degree while previously obtaining a B.Tech in Electronics and Communication from Kurukshetra University.
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