Dinesh Kumar has extensive experience in IT and telecommunications, specializing in tools, automation, and service improvement at Ericsson. They served in various roles, including Operations Manager, Program Manager, and Head of Service Improvement, where they led high-performing teams and drove efficiency improvements using ITIL, Six Sigma, and automation strategies. Dinesh contributed to the successful transition and management of complex operations for multiple clients across various regions, focusing on network performance and customer experience. They continue to pursue advanced certifications in network engineering and system management while engaging in innovative problem-solving and leadership within their field.
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