Eduardo Serpa has extensive experience in the telecommunications industry, beginning as a Senior Telecommunications Technician at MetroRED from January 2000 to January 2004. Eduardo progressed to roles such as Supervisor of Operations at Logictel and Provision Supervisor at Trellis Technology Inc. From February 2006 to April 2008, Eduardo worked as a Telecommunications Engineer at EGS- Ericsson Gestão e Serviços, focusing on monitoring and troubleshooting transmission networks. Following this, Eduardo held various positions at Ericsson from April 2008 to February 2015, including Managed Services Experienced Solution Architect, Service Delivery Line Manager, MS Engagement Manager, and Vendor Manager, where responsibilities involved project management, business development, vendor management, and process improvement in managed services across Latin America.
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