François Pointe is a Senior Service Delivery Manager at Ericsson, where they have extensive experience in managing service delivery, contract fulfillment, and project management. From 2014 to 2019, François led teams across multiple countries, ensuring the achievement of annual revenue goals and high customer satisfaction. They possess a Master's degree in Electronics and Telecommunications from Ecole Nationale Supérieure d'Ingénieurs de Limoges, earned between 2001 and 2004. François also has a background as a Telecom Engineer at TDF, where they designed and implemented a WIFI network for emergency plans.
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