Gaurav Verma is a skilled professional with extensive experience in network management, currently serving as Team Lead Major Incident Manager at Ericsson since January 2019. Previous positions at Ericsson included Incident and Change Manager and Engineer, where Gaurav managed network operations for the UK and Indonesia. Prior experience includes working as a Fault Management Engineer at Bharti Infratel Limited from July 2017 to January 2019, and a consultant role at Ericsson from February 2015 to July 2017. Additionally, Gaurav contributed to the NGO Kartavya from September 2012 to December 2014, focusing on educational initiatives for underprivileged children. Gaurav holds a Bachelor of Technology (B.Tech.) degree in Electrical, Electronics and Communications Engineering from Sharda University, completed in 2015.