Gianluca Perozzi is currently the Head of Customer Operation for TIM Group Infra & MVNOs at Ericsson, where they demonstrate proven results in customer orientation within the telecommunications sector. With extensive experience in project and change management, Gianluca has successfully streamlined delivery organizations to meet business needs while managing cross-country and multicultural teams. Formerly, they served as Managed Services Chief Operating Officer at Ericsson and held various leadership roles, including Project Manager and Technical Manager. Gianluca began their career as a Software Designer at SOGETEL srl and is currently pursuing a Bachelor of Engineering at Sapienza Università di Roma.
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