Hasnain Feroze is a Service Delivery Manager at Ericsson, currently overseeing the Digital Nasional Berhad (DNB) account in Malaysia. With over 20 years of experience in service delivery, operations, support, and maintenance within the telecommunications and IT sectors, Hasnain has spent the last 13+ years in management roles across multiple countries. They hold certifications in PRINCE2 and ITIL, and possess extensive skills in managing customer support, service delivery management, and 5G technology. Hasnain's previous roles include leadership positions in customer network support and service engineering for major telecommunications companies.
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