Henry Chu

Henry Chu is an experienced professional in the telecommunications industry, currently serving as the Director of Customer Support Service Delivery Management for Ericsson in the Northeast Asia region since December 2005. With a career spanning over three decades at Ericsson, Henry has held various leadership positions, including management roles in customer support, network deployment, and integration. Henry's responsibilities have encompassed ensuring customer satisfaction and SLA fulfillment, along with overseeing network site design and troubleshooting for core and RAN networks. Prior to his current role, Henry managed the Implementation and Integration Support Department, contributing to managed service competency and delivering high-end operational and maintenance consulting services. Henry began his career as a Data Transcription Engineer and progressed to senior engineering roles focused on technical support for GSM core networks. Henry holds a Bachelor's Degree in Computer Systems Networking and Telecommunications from Hunan University.