Ivan Vincenti serves as the Head of Global Helpdesk Services, leading efforts to enhance employee experience and productivity through AI transformation. With 17 years of experience in global business transformation, Lean Six Sigma, and continuous improvement across multinational companies, Ivan has a proven track record in various capacities including Process Excellence Manager at CERTEGO Group and Lean Manager at ASSA ABLOY Group. Ivan holds a Master’s degree in MBA and Mechanical Engineering, and is a certified Lean Six Sigma Black Belt and PMP® Project Manager. Ivan's background includes a role as a Renewable Energy Project Manager and contributions to research in mechanical and industrial engineering.
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