Johan Heuvinck is a Lead Service Delivery Manager - Customer Success Manager Belux at Ericsson, where they are responsible for the 3rd level Customer Support Unit and the Service Delivery team. With over 20 years in mobile telecommunications, Johan has extensive technical and service delivery experience from both operator and vendor perspectives. Their career began at Belgacom Mobile (Proximus) as a GRAN engineer, and they later held roles at Ericsson, including Senior Support Expert and Operations Assurance Manager. Throughout their career, Johan has demonstrated expertise in mobile networks, project implementation, and customer relations, while also actively participating in the adoption of new technologies.
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