Justin Ng is a business-focused IT professional and certified ITIL Expert, currently serving as the Head of IT Engagement and Delivery for the Market Area South East Asia, Oceania, and India at Ericsson. With extensive experience in IT Service Management, Justin has previously held significant roles at Hewlett-Packard and Ericsson, including positions in incident, crisis, and escalation management. They have demonstrated leadership in aligning IT strategies with business objectives while emphasizing the importance of people in IT service delivery. Justin has also managed cross-functional teams and contributed to business continuity and digital transformation initiatives throughout their career.
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