Karan Gandhi is currently the Head of IT Software Portfolio Management at Ericsson, where they lead the strategic oversight of the global IT software portfolio, focusing on alignment with business objectives and risk mitigation. With over 19 years of experience, Karan has a strong background in IT Service Management, including Incident, Problem, Change, and Configuration Management. Previous roles include Operations Lead for Incident Management and Operations Manager, where they emphasized delivery optimization and process efficiency. Karan holds a Bachelor of Commerce from Delhi University and is pursuing an MBA in IT from Sikkim Manipal University.
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